Privacy, plainly
Effective: 2026 · Applies to https://westernautoglassltd.ca and services booked through it. Governed by PIPEDA and BC’s PIPA.
What we collect, and why
Only what the job needs: your name and contact details (to confirm and deliver the booking), vehicle year/make/model and optionally VIN (to source the correct glass and look up calibration procedures), damage details and optional photos (to plan the work), a service address for mobile visits, and insurance paperwork details where you ask us to process a claim. That’s the list.
How it’s protected
Personal fields — phone, email, address, VIN, licence plate, and insurance details such as claim numbers — are encrypted at rest (AES-256-GCM). Photos are stored outside the public web root and are viewable only by shop staff. Tracker links use random tokens that reveal job status only — never your name or contact details. VINs are handled server-side only: never in URLs, page code, or analytics.
Licence plates in photos
We treat plates as personal information. Any photo published anywhere (our WANTED wall, feed, or social posts) goes through a plate-blur pass first, and job photos are published only with the media consent you can decline at booking with zero effect on service.
Analytics without surveillance
Our analytics are first-party and cookieless: we count events (like “booking started”) with page and campaign attribution, without cookies, advertising identifiers, fingerprinting, or stored IP addresses. That’s why there’s no cookie banner — there’s nothing to consent to.
Retention
Job records are kept while they’re operationally and legally useful: booking and warranty records for the life of the warranty relationship; uploaded photos not attached to any job are purged within days; analytics events hold no personal data at all. You can ask us to correct or delete your information at — we’ll do it except where a law (tax, insurance) requires keeping a record.
What we never do
Sell your data. Share it with anyone beyond what the job requires (your insurer, for the claim you asked us to process). Run third-party ad trackers. Send marketing you didn’t ask for.
Questions or complaints
Write to and a human answers. If we can’t resolve something, you can contact the Office of the Privacy Commissioner of Canada.